[et_pb_section fb_built=”1″ _builder_version=”4.8.1″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”30px||0px||false|false” locked=”off”][et_pb_row _builder_version=”4.8.1″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” header_2_font=”|600|||||||” header_2_text_align=”center” header_2_text_color=”#0A0000″ header_2_font_size=”35px”]<\/p>\n
[\/et_pb_text][et_pb_divider color=”#020202″ divider_weight=”2px” _builder_version=”4.8.1″ _module_preset=”default” width=”15%” module_alignment=”center” custom_margin=”-6px||14px||false|false” custom_padding=”0px||0px||false|false”][\/et_pb_divider][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” text_text_color=”#020202″ text_font_size=”18px” text_line_height=”1.6em” text_orientation=”center”]<\/p>\n
The Ornatus team is at your disposal for any questions or concerns. Below you can read the answers to the most frequently asked questions. If we have not covered everything you want to know, we are just a phone call away. <\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.8.1″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” header_2_font=”|600|||||||” header_2_text_align=”center” header_2_text_color=”#0A0000″ header_2_font_size=”35px”]<\/p>\n [\/et_pb_text][et_pb_divider color=”#020202″ divider_weight=”2px” _builder_version=”4.8.1″ _module_preset=”default” width=”15%” module_alignment=”center” custom_margin=”-6px||14px||false|false” custom_padding=”0px||0px||false|false”][\/et_pb_divider][et_pb_toggle title=”1. What do Ornatus ornamental frame switches contain?” open_toggle_text_color=”#020202″ icon_color=”#020202″ use_icon_font_size=”on” icon_font_size=”21px” _builder_version=”4.8.1″ _module_preset=”default” title_text_color=”#020202″ title_font_size=”18px” body_text_color=”#020202″ body_font_size=”16px” background_color=”rgba(255,255,255,0)” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#939393″ locked=”off”]<\/p>\n Complete set :<\/span><\/p>\n -retro switch with flap -single (230 V\/15A)<\/span><\/p>\n -ornamental branch<\/span><\/p>\n -Frame for fixing the device to the wall<\/span><\/p>\n -glass-textolite plate-electrical and thermal protection<\/span><\/p>\n -fastening screws<\/span><\/p>\n -key for switch fixing<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”2. What are Ornatus ornamental frames made of?” open_toggle_text_color=”#020202″ icon_color=”#020202″ use_icon_font_size=”on” icon_font_size=”21px” _builder_version=”4.8.1″ _module_preset=”default” title_text_color=”#020202″ title_font_size=”18px” body_text_color=”#020202″ body_font_size=”16px” background_color=”rgba(232,232,232,0)” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#939393″ locked=”off”]<\/p>\n They are made of epoxy resins mixed with various pigments.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”3. Are these epoxy resin frames resistant?” open_toggle_text_color=”#020202″ icon_color=”#020202″ use_icon_font_size=”on” icon_font_size=”21px” _builder_version=”4.8.1″ _module_preset=”default” title_text_color=”#020202″ title_font_size=”18px” body_text_color=”#020202″ body_font_size=”16px” background_color=”rgba(232,232,232,0)” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#939393″ locked=”off”]<\/p>\n After the execution of the branches, it takes 8 days until a complete maturation (after this period of maturation the mechanical, thermal and electrical resistance is higher).<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”4. What type of circuit breakers are used?” open_toggle_text_color=”#020202″ icon_color=”#020202″ use_icon_font_size=”on” icon_font_size=”21px” _builder_version=”4.8.1″ _module_preset=”default” title_text_color=”#020202″ title_font_size=”18px” body_text_color=”#020202″ body_font_size=”16px” background_color=”rgba(232,232,232,0)” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#939393″ locked=”off”]<\/p>\n Professional circuit breakers from Apem manufacturer are used.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”5. What is the delivery time of an order?” open_toggle_text_color=”#020202″ icon_color=”#020202″ use_icon_font_size=”on” icon_font_size=”21px” _builder_version=”4.8.1″ _module_preset=”default” title_text_color=”#020202″ title_font_size=”18px” body_text_color=”#020202″ body_font_size=”16px” background_color=”rgba(232,232,232,0)” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#939393″ locked=”off”]<\/p>\n 8 working days, depending on the volume and complexity of the order.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”6. Cu ce tip de doz\u0103 de aparat de perete sunt compatibile aceste comutatoare?” open_toggle_text_color=”#020202″ icon_color=”#020202″ use_icon_font_size=”on” icon_font_size=”21px” _builder_version=”4.8.1″ _module_preset=”default” title_text_color=”#020202″ title_font_size=”18px” body_text_color=”#020202″ body_font_size=”16px” background_color=”rgba(232,232,232,0)” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#939393″ locked=”off”]<\/p>\n They are compatible with single and double round in-wall cans (D-70mm).<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”7. Ornatus ornamental frame switches in stock?” open_toggle_text_color=”#020202″ icon_color=”#020202″ use_icon_font_size=”on” icon_font_size=”21px” _builder_version=”4.8.1″ _module_preset=”default” title_text_color=”#020202″ title_font_size=”18px” body_text_color=”#020202″ body_font_size=”16px” background_color=”rgba(232,232,232,0)” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#939393″ locked=”off”]<\/p>\n No, they are handmade to a firm order.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”8. How to clean these ornamental frames from greasy dirt or dust?” open_toggle_text_color=”#020202″ icon_color=”#020202″ use_icon_font_size=”on” icon_font_size=”21px” _builder_version=”4.8.1″ _module_preset=”default” title_text_color=”#020202″ title_font_size=”18px” body_text_color=”#020202″ body_font_size=”16px” background_color=”rgba(232,232,232,0)” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#939393″ locked=”off”]<\/p>\n Use a microfiber cloth and liquid soap<\/span> (<\/strong>DO NOT USE ABRASIVE RUBBERS FOR CURING THESE REASONS<\/strong>).<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”9. I would like to receive additional information. How do I proceed? ” open_toggle_text_color=”#020202″ icon_color=”#020202″ use_icon_font_size=”on” icon_font_size=”21px” _builder_version=”4.8.1″ _module_preset=”default” title_text_color=”#020202″ title_font_size=”18px” body_text_color=”#020202″ body_font_size=”16px” background_color=”rgba(232,232,232,0)” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#939393″ locked=”off”]<\/p>\n In this case please contact us using the contact form, by phone or whatsapp.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”10. I am a legal entity. Can I buy? ” open_toggle_text_color=”#020202″ icon_color=”#020202″ use_icon_font_size=”on” icon_font_size=”21px” _builder_version=”4.8.1″ _module_preset=”default” title_text_color=”#020202″ title_font_size=”18px” body_text_color=”#020202″ body_font_size=”16px” background_color=”rgba(232,232,232,0)” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#939393″ locked=”off”]<\/p>\n Yes, in order to receive a tax invoice with the company details, please enter the details that will be requested during the order process.<\/span><\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.8.1″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” header_2_font=”|600|||||||” header_2_text_align=”center” header_2_text_color=”#0A0000″ header_2_font_size=”35px”]<\/p>\n [\/et_pb_text][et_pb_divider color=”#020202″ divider_weight=”2px” _builder_version=”4.8.1″ _module_preset=”default” width=”15%” module_alignment=”center” custom_margin=”-6px||14px||false|false” custom_padding=”0px||0px||false|false”][\/et_pb_divider][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” text_text_color=”#020202″ text_font_size=”18px” text_line_height=”1.6em” text_orientation=”center”]<\/p>\n According to the legislation in force you have 14 days from the date of delivery to return the ordered products.<\/span><\/p>\n If the reason for return is due to product defects or delivery errors (products have not been delivered as ordered), please contact us and we will arrange for them to be collected at our expense.<\/span><\/p>\n If you do not wish to communicate the reason for the return, the costs will be borne by you.<\/span><\/p>\n Reimbursement will be made according to the invoice received following the order.<\/span><\/p>\n <\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”politica-confidentialitate” _builder_version=”4.8.1″ _module_preset=”default” custom_margin=”||50px||false|false”][et_pb_column type=”4_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” header_2_font=”|600|||||||” header_2_text_align=”center” header_2_text_color=”#0A0000″ header_2_font_size=”35px”]<\/p>\n [\/et_pb_text][et_pb_divider color=”#020202″ divider_weight=”2px” _builder_version=”4.8.1″ _module_preset=”default” width=”15%” module_alignment=”center” custom_margin=”-6px||14px||false|false” custom_padding=”0px||0px||false|false”][\/et_pb_divider][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” text_text_color=”#020202″ text_font_size=”18px” text_line_height=”1.6em” text_orientation=”center” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n The website ornatus.ro is operated by Ornatus Design SRL, with headquarters in jud. Maramure\u0219, com. Giule\u0219ti, village Giule\u0219ti, nr. 409, with CUI 24963644, registered in the Trade Register under number J24\/50\/2009. <\/p>\n \n Our company is a personal data controller within the meaning of Regulation (EU) 2016\/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation – GDPR). According to the Regulation, Ornatus Design SRL (ornatus.ro) is obliged to manage in secure conditions and only for the specified purposes, the personal data you provide us with. <\/p>\n \n What kind of personal data will be processed on this website?<\/p>\n \n What is the purpose of processing these data?<\/p>\n \n The legal basis for the processing is your consent.<\/p>\n Your personal data are processed at the company’s point of work. Hosting and storage of your data take place on the territory of Romania. <\/p>\n Your data will not be transmitted to any other entity by our company and will not be subject to automated decision-making. <\/p>\n \n We will store your information only as long as necessary to complete your order. Based on a request sent to Ornatus Design SRL (ornatus.ro<\/a>) by email at contact@ornatus.ro you can ask us to delete or anonymize your data. If you request deletion of data before finalizing the order, you assume the risk of its failure. <\/p>\n \n Any personal data that we hold for marketing purposes we will keep until such time as you notify us that you no longer wish to receive these communications.<\/p>\n \n If you consider that any personal data we hold about you is incorrect or incomplete, you may request, free of charge, to consult, rectify or delete this information. You can contact us for this purpose by email at contact@ornatus.ro<\/a>. <\/p>\n \n If you wish to complain about the way we have handled your data, please contact us by email at contact@ornatus.ro<\/a>. We will review your complaint and work with you to resolve the issue. <\/p>\n \nQuestions\/Answers<\/h2>\n
Return policy<\/b><\/h2>\n
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Privacy Policy<\/h2>\n
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